Introduction to Tips on Issue Tracking List Enhancements
A SharePoint Online tutorial by Peter Kalmström
 In
the following Tips articles we will give information that
is especially suitable for SharePoint lists that are used
for incident management, issue tracking and other shared
tasks. Most of what is shown works in the same way for SharePoint
Online and SharePoint on-premises.
Peter Kalmström, CEO and Systems Designer of kalmstrom.com
Business Solutions, will first explain the differences between
the Tasks and Issue tracking list templates. In the continuation
he uses a modified Issue Tracking list, but you can do the
same modifications and enhancements if you build your list
on the Tasks list template.
The Issue Tracking list can have both the modern and the classic interface, but the Tasks list currently only has the classic interface. Both can be created via the "Add an app" command in classic as well as modern Team sites, but for Communication sites some extra steps are necessary before you can add these lists. The steps are described in the
next article.
There is also a similar list template that only can be created in modern sites. It is called Issue tracker and is created via the "New >List" or "New list" command. This list is not included here, but most of the tips are valid for the modern Issue tracker list too.
The tutorials are not intended to give a recipe on how
to create the perfect helpdesk list. Instead it is our intention
to point to various options, so that each helpdesk team
can make the modifications that suit them best.
SharePoint issue tracking Articles
|
